Members
FAQs

Simply visit our Find a Provider page. You can search by zip code, city and state, doctor’s name and practice name.

To view your benefits or check your eligibility, login to your Members Portal. You will need your member ID number and date of birth.  If you do not have your member ID number, you can locate it on your member ID card or call Customer Service at 888.254.4290 to obtain it.

Yes, you can view your benefits in the Members Portal. You will need your member ID number and date of birth. If you do not have your member ID number, you can locate it on your member ID card or call Customer Service at 888.254.4290 to obtain it.

You can obtain a new ID card by logging into your Members Portal. Once you log in, click on the “Request new ID Card” button in the top right corner. The new ID card will be generated and mailed the next business day. You can also request a new ID card from your employer or contact Customer Service at 888.254.4290 for additional assistance.

To request an EOB, simply contact our Claims Department. Please have your member ID number and date of birth available.

Yes. If you leave your employer for any reason, CEC has a Portability Plan Option whereby you retain your vision benefit. The Portability Option must be exercised within 60 days of termination of employment. Payments are handled through personal credit card or bank draft.

No, coordination of benefits is not permitted, either with respect to other vision plans or with respect to vision benefits under health insurance plans.

If you visit an out-of-network provider, you will need to submit an out-of-network claim form with a copy of your receipt(s) for reimbursement within 180 days of your date of service. Click here to submit your out-of-network claim online.

Out-of-network claim submissions are typically processed within 30 business days from submission date. Once processed, the claim then moves into CEC’s payment process, which can take up to an additional 15 business days.  Missing information may delay processing and reimbursement.

If you have not received a check within 60 days of submitting the claim, you can check the status of the claim by logging into the Members Portal and viewing your past provider visits.

You may recommend your doctor by having them complete this form, or you can email our Provider Recruitment Department with the doctor’s name and practice information, and we will try to recruit them.